Terms and Privacy Policy | itsblondelicious

ITSBLONDELICIOUS.com – Website Policies

Last Updated: December 15, 2025

ITSBLONDELICIOUS.com (“we,” “us,” “our”) is a New York City–based food and beverage business offering custom cakes, desserts, and drinks. This document consolidates our Privacy Policy, Shipping & Delivery Policy, Custom Cake Policy, and Refund / No-Return Policy for clarity and transparency.

By accessing this website or placing an order, you agree to all policies outlined below.

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1. Information We Collect

Personal Information You Provide

When you place an order or interact with our website, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping or delivery address

• Order details and purchase history

This information is required to process orders, arrange pickup, delivery, or shipping, communicate order updates, and comply with legal obligations.

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Payment Information (Stripe)

Payments on ITSBLONDELICIOUS.com are processed securely through Stripe.

• We do not store full credit card numbers

• Payment data is handled according to Stripe’s privacy and security policies

• We may receive confirmation details such as payment status and transaction ID

By completing a purchase, you consent to Stripe’s processing of your payment information.

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2. Automatically Collected Information (Cookies & Analytics)

We automatically collect certain information when you visit our website, including:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on the site

We use cookies and similar technologies to:

• Enable essential website functions (checkout, cart, login)

• Remember user preferences

• Analyze site performance and traffic

• Support marketing and promotional efforts

You may manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

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3. How We Use Your Information

We use collected information to:

• Process orders and payments

• Arrange pickup, delivery, or shipping

• Communicate order updates and customer support responses

• Improve website performance and customer experience

• Send promotional emails (only if you opt in)

• Comply with legal and regulatory requirements

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4. Sharing Your Information

We do not sell your personal information.

We may share limited information with trusted third parties for business purposes, including:

• Stripe (payment processing)

• Delivery drivers or courier services

• Shipping carriers

• Website hosting and e-commerce platforms (such as Wix)

• Email marketing services (if subscribed)

All third parties are required to safeguard your information and use it only for authorized purposes.

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5. Legal Rights & Compliance

U.S. & New York Residents

We comply with applicable U.S. federal and New York State privacy laws.

California Residents (CCPA/CPRA)

California residents have the right to: - Know what personal data is collected - Request deletion of personal data - Opt out of the sale or sharing of personal data

ITSBLONDELICIOUS.com does not sell personal information.

International Visitors

ITSBLONDELICIOUS.com operates only within the United States and ships within the United States only. We do not knowingly target or market to customers outside the U.S. Visitors accessing this website from outside the U.S. do so at their own discretion.

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6. Data Retention & Security

We retain personal information only as long as necessary to fulfill orders, maintain business and tax records, and provide customer support. Reasonable technical and organizational safeguards are used to protect your data, though absolute security cannot be guaranteed.

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7. Children’s Privacy

This website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

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Shipping & Delivery Policy

Pickup Policy (Queens Only)

• Pickup is available by appointment only in Queens, New York

• Pickup details (location, date, and time window) are provided after checkout

• Customers must arrive within the scheduled pickup window

Late Pickup & No-Show Waiver

• Late arrivals may result in order forfeiture

• Orders not picked up within the scheduled timeframe may be discarded for food safety reasons

• No refunds, credits, or replacements will be issued for late pickups or no-shows

By selecting pickup at checkout, you acknowledge and accept these terms.

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Local Delivery Policy (Brooklyn, Queens & Long Island)

• Delivery is available only within Brooklyn, Queens, and Long Island

• Delivery fees apply and are calculated at checkout

• Delivery times are estimates and subject to traffic, weather, and unforeseen delays

We are not responsible for incorrect addresses, unavailable recipients, or delays outside our control.

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Shipping Policy (Local & United States–Only)

• Select items are available for local and United States–only shipping

• Shipping fees apply and are non-refundable

Once an order has been transferred to the shipping carrier, ITSBLONDELICIOUS.com is not responsible for carrier delays, transit damage, or weather-related impacts.

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Custom Cake Policy

All custom cakes are made to order.

Advance Notice Requirement

Custom cake orders require advance notice. Lead times vary based on size, design complexity, and availability.

• Orders placed without sufficient notice may be declined

• Rush orders are not guaranteed and may incur additional fees

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Design & Artistic Disclaimer

Design inspiration images are for reference only. Final products may vary slightly in color, decoration, and presentation due to artistic interpretation and food preparation methods. Minor variations are not considered defects.

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Custom Orders Are Final

Once a custom cake order is confirmed:

• No changes, cancellations, or refunds are permitted

• Checkout approval constitutes acceptance of the final product

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Refund & No-Return Policy

Due to the perishable and custom nature of our products, ALL SALES ARE FINAL.

We do not offer refunds, returns, exchanges, or cancellations on:

• Custom cakes

• Desserts and baked goods

• Drinks and beverages

• Pickup, delivery, or shipped orders

No exceptions will be made for taste preferences, design interpretation, late pickup, no-shows, incorrect orders placed by the customer, or shipping delays caused by carriers.

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Contact Information

ITSBLONDELICIOUS.com

New York City, NY

Email: info@itsblondelicious.com